Pricing, Payments, & Cancellations

Fees and pricing

Signup, search, list, and connect for free. For producers, Set Scouter charges a service fee to the production as a percentage of the listing price. Each listing displays pricing, including Set Scouter service fees.

Homeowners pay no fees throughout the process.

How do payouts work?

Set Scouter releases homeowner payouts 48 hours after a rental is complete, unless disputes arise. All owner payouts are processed through email transfer. Addresses are only released once payment is received.

All transaction are processed in Canadian dollars or American dollars.

Cancellation

  • 7+ days notice = $250 penalty fee
  • 72+ hour notice = 75% refund on the location rental*
  • 24+ hour notice = 50% refund on the location rental*
  • Cancellations within less than 24 hours are non-refundable

If the lister requires a different cancellation policy this will be included in your booking agreement.

Complaints from either party must be given within 24 hours of the situation's occurrence. Set Scouter has the final say in all disputes.

Reservations are not officially cancelled until you receive a cancellation email or notice of cancellation from a Set Scouter employee.

*If a refund results in less than $250, the cancellation fee will be $250.

Rescheduling

Rescheduling less than 72 hours in advance is subject to a $250 penalty fee.

Set Scouter service fee

Set Scouter service fee is not refundable.

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