We’ve got you covered. We get that things happen, you’re safe and secure on Set Scouter.
Our cancellation policy exists to safeguard everyone on Set Scouter’s marketplace during unexpected events. We understand that sometimes productions need to cancel, our framework to ensure it is safe and fair for everybody involved. We offer three types of cancellation options: Standard, Flexible, and Firm, which are determined by the location and prominently displayed on each listing. The cancellation process will be clearly outlined when booking.
Set Scouter can choose to pardon a cancellation due to extenuating circumstances, which would result in a partial or full refund of the booking.
Below are the circumstances in which Set Scouter may choose to pardon a cancellation:
Set Scouter can decide, at any point in the process, that it is necessary or appropriate to cancel an accepted booking. During an initiated cancellation, refunds and payouts will be up to the discretion of Set Scouter and may vary depending on the circumstances that have led to the cancellation.
Below are the circumstances in which Set Scouter could choose to initiate a cancellation:
Rain dates are production days that are scheduled tentatively, and are dependent on weather. These are agreed upon directly between the location owner and producer prior to the shoot. However, Set Scouter must be notified of the rain dates at least 24 hours prior to the shoot date.
No rescheduling or cancellation fees will apply for the use of an agreed upon rain date.
A producer can reschedule their booking. However, in order to do so they must meet the following criteria:
If the above criteria is not met, the booking will be treated as a cancellation and Set Scouter’s cancellation policies will apply.
A rescheduling fee applies each time a booking is rescheduled. The fee increases by an increment of $100 with each rescheduled date. Each rescheduling fee is collected as a separate payment and is added to the location owner’s payout.
The fee scale is based on the number of total reschedules, without limitation. For example:
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