Effective: August 12, 2021
If you are not resident in Canada and/or are located of Canada, you bear all responsibility for ensuring that your use of all Services is compliant with all applicable laws.
Personal Information may include, for example, your name and home address, your date of birth and gender, health information, your occupation, medical conditions or other health information, your personal financial records or credit information, or any personal identification numbers.
INFORMATION COLLECTED & USES
In the course of providing the Services, we may collect Personal Information and other information from you or relating to you.
Personal Information is collected by us when you choose to provide it to us. Some examples of such collection are provided herein, but these do not represent an exhaustive list of possible collection of Personal Information from you.
We collect Personal Information from you when you register or set up an account for any Services. Also, if you choose to contact us either via telephone or email, we may keep a record of that phone call and/or correspondence which may contain Personal Information.
We may also receive Personal Information relating to you from our business partners and other third parties. For example, we will receive such information if you have provided consent for them to share such information with us.
We further may collect, use or disclose Personal Information for the purposes identified at the time of collection, as otherwise permitted or required by applicable law, or for any of the following purposes:
If you provide any Personal Information as Content you hereby consent to our use of such Personal Information to publish that Personal Information in accordance with the Services, and you confirm that such Content and the Personal Information therein will not be treated in accordance with privacy laws, but will be publicly disclosed.
IF YOU DO NOT WISH TO HAVE CONTENT ACCESSIBLE TO THE PUBLIC, INCLUDING YOUR PICTURE VIEWED BY OR DISCLOSED TO OTHER USERS, DO NOT USE OUR SERVICE.
Privacy legislation requires Set Scouter to obtain the consent of an individual to the collection, use or disclosure of Personal Information in many circumstances.
When we receive Personal Information from you for the purposes of providing you with any Services, or for other uses identified herein, you are providing us with consent as follows:
If you need to provide us with Personal Information about other individuals, you represent and warrant to us that, where required by law and prior to your disclosure to us, you will obtain the consent of each individual to the collection, use and disclosure by us for the specific purpose(s) that the disclosure is made by you.
Providing us with your Personal Information is always your choice. When you request any Services from us we ask that you provide information that enables us to respond to your request and/or provide you with the requested Services. In doing so, you consent to our collection, use and disclosure to appropriate third parties of such Personal Information for these purposes.
There are legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of Personal Information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if we must comply with a court order or governmental order.
We use may use Personal Information without your knowledge or consent in limited circumstances whereby we are required to provide Personal Information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstance we may have a legal duty or right to disclose Personal Information without your knowledge or consent. Various government agencies and law enforcement, have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.
Set Scouter does not actively or knowingly collect Personal Information from children or anyone below the age majority in their applicable jurisdiction. We are committed to protecting the privacy of children. If Personal Information has been collected inadvertently from a child, the guardian of the child may contact us for the purpose of deleting this information. If we believe any person under the age of majority in his or her jurisdiction of residence is using the Services we will not process any Personal Information of that person.
LIMITED USE, DISCLOSURE AND RETENTION
NON-PERSONAL INFORMATION & ANONYMIZATION
We may also collect non-personal information, being information that does not identify an individual. Examples of non-personal information we may collect include, but are not limited to, your web browser version, your operating system or geo-location information. We also may obtain information about which website you have come from or that you visit next after using any Services. Other non-personal information is collected or derived by us in the course of operating the Services. Non-personal information which is provided through your browser, or stored on a "Cookie", occurs when you choose to visit some Services, such as our websites.
We may also generate anonymized data. Anonymized data will not include any information that specifically identifies an individual. We may further generate aggregated data, including, but not limited to, the number of visitors and average time spent on any Services.
We willonly collect Personal Information that is deemed necessary to meet the purpose for which such Personal Information is collected.
SAFEGUARDING PERSONAL INFORMATION
We employ reasonable physical, electronic and procedural safeguards that are designed to protect our systems and Personal Information under our control against unauthorized access and use. In accordance with appropriate industry standards in Canada, all safety and security measures are appropriate to the sensitivity level of the information collected. At Set Scouter's sole discretion, our safeguards may be subjected to penetration-testing at scale, and our system may be monitored and validated by third parties. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.
We may engage third party external servers as well as other external services, including cloud services, cloud compatible servers, and/or payment processing services, and we do not have any control over such external servers or services.
We have implemented measures to prevent theft and loss, as well as unauthorized access, disclosure, use, modification, transfer, or modification of Personal Information. However, we cannot guarantee that such measures will achieve absolute security for your Personal Information.
You will bear full responsibility for the storage, maintenance, control and protection for all data that is processed or otherwise utilized by our Services that require data input. We bear no responsibility for such data whatsoever.
LINKS TO OTHER SITES
Our Services may contain links to other websites and services of third parties. While we try to link only to websites and services that share our high standards and respect for privacy, we cannot say for sure if this is the case. As such, Set Scouter Services is not responsible whatsoever for the content of, or the privacy practices employed by, other third party entities, their websites or their services. Any use by you of such links and services is at your sole risk and liability.
THIRD PARTY SERVICE PROVIDERS
We may engage third party service providers to assist with the provision of Services. For example, third party service providers may store Personal Information and other information, may provide Services via their platforms, and if we obtain your credit card information, we may employ third party payment processors receive payment information and process payments. Set Scouter shall not be responsible for the activities of any such third party service providers and such third party service providers may require you to agree and comply with their terms, conditions and policies. You bear all responsibility and liability relating to such term, conditions and policies and your compliance therewith. We further do not bear any responsibility or liability for any Personal Information or other information you provide to such third party service providers.
While we will take steps to protect your Personal Information, Set Scouter cannot guarantee the security of any information you transmit to us. Set Scouter will not be responsible whatsoever for the inadvertent disclosure of your Personal Information or theft of your Personal Information. Consequently, Set Scouter, its affiliates, related companies and arm's length companies and any directors, officers, employees, agents do not provide any representation, warranty or guarantee that your Personal Information will be protected against misuse, loss or modification. We do not accept and do not bear any liability for the security of your, or any other user's, Personal Information.
PRIVACY AND OUR WEBSITES:
Each time any Service is utilized by a user, our web server or other tools may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine's TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities relating to the Services and/or webpages linked thereto. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. We may use this non-personal information to optimize the Services.
Please note that we may use your IP address to display more appropriate and relevant content, based on your geographic area. Aggregate information derived from IP addresses may be used to quantify how many visitors from a particular region visited our site.
We may collect anonymous information as you navigate and/or interact with the Services. We may use anonymous information to operate and improve the Services. We may also use anonymous information to track what visitors to the Services are looking at most frequently so we can recognize and deliver more of the desired features, products, services and Services.
We may collect information pertaining to you from third party sources, including but not limited to, for the purpose of generating your account for our Services. It is your responsibility to review such information in your account to ensure its accuracy.
Web Beacons: We may use web beacons alone or in conjunction with cookies to compile information about you and your usage of the Services, as well as your interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, we may use web beacons to operate and improve the Services and email communications. We may use information from web beacons in combination with Personal Information about you to provide you with information about us and our Services.
Session IDs: We may use Session IDs to allow us to identify a particular user across multiple web page requests. This Session ID is maintained within your cookie file, where possible. If cookies are not enabled, or if the user's internet browser program does not support cookies then Set Scouter will place the Session ID in the requested web page. This allows the end user to avoid having to continually re-enter certain information such as account name and password for every web page request. This Session ID expires whenever the user closes their internet browser.
Website Tracking & Reporting: Many of our web pages contain special electronic images (called a "single-pixel gif" or "gifs") that allow us to gather only non-Personal Information traffic statistics and other aggregate information about visitors to our sites. Set Scouter (through itself or third parties) uses this technology to collect and accumulate anonymous data that helps us understand and analyze the experience of people visiting our web sites and, along with other information you provide, customize your future visits and improve our Services. For example, we capture data on the type of browser used, operating system software (e.g. Windows 95 vs. 98 or Macintosh), cookie preferences (whether the user has them turned on or off), and search engine keywords (what key words did a visitor use to get to our Site). We also record number of visits, paths taken, and time spent on sites and pages within the Services. Please keep in mind that none of this information is personally identifiable and that we only distribute this information to internal staff.
Banner Ads: The Services may include the use of ad banner partners for the serving and/or targeting of ads, promotions, and other marketing messages. These ads may be provided, in some cases, by a third party ad service provider. The ad service provider may place or utilize their own unique cookie on your browser, and may use non-Personal Information about your visit to our sites, such as the number of times you have viewed the ad. Set Scouter is not responsible for the collection of these cookies and is not responsible for the actions of the ad service providers. Set Scouter does not sponsor, endorse or guarantee any products or services advertised by third parties on its site. These companies may use information (not including your name, address, email address or telephone number) about your visits to the Services and other web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp
Cookies are small text small text files that a website saves on your computer or mobile device when you visit the site. They save and retrieve pieces of information about your visit to the website - for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can often give you tailored options based on the information it has stored about you on your last visit. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
On our Services, cookies can be set by us (first party cookies) or by our partners (third party cookies).
We set the following cookies for the purposes set out below:
|intercom-session*||Intercom||This cookie is written to help with customer support by keeping track of sessions.|
|_gcl_au||Google Adsense||This cookie is written for conversion tracking & marketing optimization purposes.|
|_hjid||Hotjar||This cookie is written to help with website statistics.|
|SID||Google Account ID||This cookie is written to allow use of Google Single Sign On.|
|G_ENABLED_IDPS||Google Account ID||This cookie is written to allow use of Google Single Sign On.|
|XSRF-TOKEN||XSRF-TOKEN||This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.|
|_fbp||This cookie is written for conversion tracking & marketing optimization purposes.|
The following major third-party analytics services (among others) may set cookies and have access to your IP address based upon your use of our website:
|Google Analytics _ga||Universal Analytics Tag||This is a third party cookie written by Google Universal Analytics which allows us to collect analytics information about your visit. We use this information to improve the website and the experience for our users in general.|
|Audience Data Capture Enabled|
|AdWords||Conversion Tracking||For conversion tracking & marketing optimisation purposes.|
|Retargeting pixel||For remarketing purposes.|
|Conversion Tracking||For conversion tracking & marketing optimisation purposes.|
We cannot provide the names and purposes of the third party cookies as we do not have access to that information, however they are necessary for us to provide our Services. These third parties face serious consequences if they are in breach of applicable privacy laws.
To find out more about cookies, including to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our Services, please leave the Services immediately and then delete and block all cookies from the Services.
While Set Scouter collects the Personal Information that you supply, it does so with the understanding that any such information that you supply is accurate. It is important to us that your Personal Information held by us is accurate and complete. Having accurate information about you enables us to provide you with better products and services. You can help us keep Personal Information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances. We will not be able to provide you with any notices if we do not have accurate contact information for you and we will bear no responsibility for any action or omission as a result of our lack of accurate contact information for you.
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
The amount of time we will retain Personal Information varies, depending on the Services we have provided and the nature of the Personal Information that we hold. We retain Personal Information for such period of time as is necessary for us to maintain sufficient information so we may respond to any issues that arise at a later date or as is required by law.
When Personal Information is no longer required by us or by law, we will either convert it into an anonymized form or an aggregated non-identifying form, or we will appropriately destroy or erase the Personal Information in a manner that is in accordance with our current policies and procedures.
ACCESS AND CORRECTION
We recognize that you may have the right to access your Personal Information in accordance with applicable laws. Any access request must be made in writing to: email@example.com
We may charge a reasonable fee for providing information in response to an access request, and, upon request, we will provide an estimate of any such fee upon receiving a request to access information. We may require a deposit for all or part of the fee.
Where applicable or permitted, we will make the information available within 30 days or provide written notice when we require additional time to respond to a request for access to information.
In some situations, we may not be able to provide access to certain Personal Information as the right to access Personal Information is not absolute. If we do not provide you with the requested information, we will notify you in writing and explain our reason(s) for not fulfilling your request.
If you are unsure whether we have a record containing any of your Personal Information and would like to confirm the same, please send an email indicating all email addresses that you may have given us. We will endeavour to respond to you within 5 business days and correct any errors.
If you decide at any time that you do not want to receive any email materials to which you have subscribed, you may choose to unsubscribe to these emails by following the instructions at the end of the email message. Alternatively, you can contact us by email or by phone. We will endeavour to respond to you within 5 business days.
WITHDRAWAL OF CONSENT
You may, at any time, withdraw your consent to Set Scouter's collection, use and disclosure of your Personal Information, subject to reasonable notice and any legal and/or contractual restrictions.
Should you choose to withdraw your consent, Set Scouter may be unable to provide, or continue to provide, the Services that can only be provided if we receive appropriate and required Personal Information.
Please contact Set Scouter to obtain further information about our policies and procedures, to seek access to Personal Information we may have about you, or if you have any unresolved inquiries or concerns. We will respond to you promptly and try to resolve your concerns. We may need to ask you for Personal Information to verify your identity. We can be contacted at: firstname.lastname@example.org or call us at 1.888.998.1708
SUCCESSORS AND ASSIGNS
© Set Scouter Inc., 2021.