Privacy Policy

Effective: January 25, 2022

You should read this Privacy Policy (the "Privacy Policy") carefully, as it govern use of Personal Information in relation to the Services.

Set Scouter Inc. (hereinafter "Set Scouter", the "Company", "we", "us", or "our") is the provider of the Set Scouter website (, the "Site"), social Services, products and services of Set Scouter (collectively, hereinafter referred to as the " Services"). This Privacy Policy is a legal agreement between you and Set Scouter, together with our affiliates and distributors (collectively, "us" or we"). The term "you" refers to the person or entity utilizing or visiting any Services.

Set Scouter is committed to collecting, using and distributing Personal Information responsibly and in accordance with this Privacy Policy. This Privacy Policy explains how we treat personally identifiable information and non-personal information that is collected in connection with your activities relating to the Services.

This Privacy Policy also explains how you can direct questions about our privacy practices to our Privacy Officer, and how you can review and update your Personal Information for our Services.

If you do not consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy, do not provide us with any Personal Information, and if you have any Services account(s) you must close all such account(s). It is important to note that some Services can only be provided if we receive appropriate and required Personal Information. Consequently, should you choose not to provide us with the required Personal Information, we may be unable to offer these products and services to you.

You agree that this Privacy Policy is the equivalent of a written paper agreement between you and us. This Privacy Policy incorporates by reference the Terms of Service available at: By agreeing to this Privacy Policy you are also agreeing to the Terms of Service.

If you are not resident in Canada and/or are located of Canada, you bear all responsibility for ensuring that your use of all Services is compliant with all applicable laws.

We reserve the right at any time and from time-to-time to modify, edit and update the Privacy Policy and we shall do so unfettered and at our sole discretion. You should review the Privacy Policy regularly to make sure that you are aware of any changes. Your access to use of the Services on and after the date on which we post the revised terms constitutes your acceptance of the Privacy Policy as revised.

Personal Information: For the purposes of this Privacy Policy, the term "Personal Information" means any information that is defined to be personal information under applicable Canadian privacy laws. Usually, this refers to any information about an identifiable individual or any information that can be used to identify an individual.

Personal Information may include, for example, your name and home address, your date of birth and gender, health information, your occupation, medical conditions or other health information, your personal financial records or credit information, or any personal identification numbers.

In most circumstances, Personal Information does not include the business contact information of a representative of an organization, such as the representative's name, position or title, business address, business telephone number or business fax number. Publicly available information, such as information in a public directory, is not Personal Information under this Privacy Policy.


In the course of providing the Services, we may collect Personal Information and other information from you or relating to you.

Personal Information is collected by us when you choose to provide it to us. Some examples of such collection are provided herein, but these do not represent an exhaustive list of possible collection of Personal Information from you.

We collect Personal Information from you when you register or set up an account for any Services. Also, if you choose to contact us either via telephone or email, we may keep a record of that phone call and/or correspondence which may contain Personal Information.

We may also receive Personal Information relating to you from our business partners and other third parties. For example, we will receive such information if you have provided consent for them to share such information with us.

We further may collect, use or disclose Personal Information for the purposes identified at the time of collection, as otherwise permitted or required by applicable law, or for any of the following purposes:

  • To allow you to participate in a contest;
  • To receive and process your comments about the business, and for other business activities;
  • To provide Services and/or access to any Services;
  • To comply with our legal obligations and regulatory requirements;
  • To provide information to anyone working with or for Set Scouter as needed for the provision of any Services, such as our agents, suppliers or service providers;
  • To develop and manage our business and operations, including but not limited to for billing, accounting and debt collection services relating to any Services;
  • To establish, maintain and manage our relationships with users of the Services;
  • To respond to questions and concerns of users;
  • To detect and protect Set Scouter and third parties from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing Personal Information with our insurers, and to otherwise communicate with our insurers;
  • To review potential fraud and as required in the course of activities to achieve credit risk reduction;
  • To generate, maintain, and utilize (as required to provide the Services) a user's account for any Services;
  • To generate analytics and statistical data;
  • To provide you with information you have requested from us, for example, we may, from time-to-time, use your Personal Information to contact you about changes or enhancements related to Services;
  • to send you materials via email about products and services that we feel may be of interest to you (if you no longer want to subscribe to our emailed materials, to ble by other users and third parties, and it may become publicly available and can be collected and used by others and redistributed through the internet and other media channels.

If you provide any Personal Information as Content you hereby consent to our use of such Personal Information to publish that Personal Information in accordance with the Services, and you confirm that such Content and the Personal Information therein will not be treated in accordance with privacy laws, but will be publicly disclosed.



Privacy legislation requires Set Scouter to obtain the consent of an individual to the collection, use or disclosure of Personal Information in many circumstances.

By providing your Personal Information via the Services or directly to us, you agree that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy and as otherwise permitted or required by law, and that we may access, process and store your Personal Information in Canada or another jurisdiction (whereby such Personal Information may be subject to foreign laws applicable in such jurisdiction).

When we receive Personal Information from you for the purposes of providing you with any Services, or for other uses identified herein, you are providing us with consent as follows:

  1. to allow us to deal with that Personal Information in a reasonable manner;
  2. to allow us to provide your Personal Information to third parties we engage to provide or support the Services, and to publish and publicly disclose all Content you provide and all Personal Information therein;
  3. to allow us to use and store your Personal Information for the purpose of providing you with the Services; and
  4. to allow us to transfer your Personal Information outside of Canada (whereby your Personal Information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your Personal Information by Set Scouter or otherwise for the Services, and by any third party service provider that controls the server where such Personal Information is stored, as required for such storage and for all uses by Set Scouter thereof for the Services.

If you need to provide us with Personal Information about other individuals, you represent and warrant to us that, where required by law and prior to your disclosure to us, you will obtain the consent of each individual to the collection, use and disclosure by us for the specific purpose(s) that the disclosure is made by you.

Providing us with your Personal Information is always your choice. When you request any Services from us we ask that you provide information that enables us to respond to your request and/or provide you with the requested Services. In doing so, you consent to our collection, use and disclosure to appropriate third parties of such Personal Information for these purposes.

If we sell our organization or merge with another party, or engage in corporate restructuring or other corporate functions, your consent is hereby provided, and will be otherwise implied, to transfer your information to our successor for the same purposes as set out in this Privacy Policy.


There are legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of Personal Information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if we must comply with a court order or governmental order.

We use may use Personal Information without your knowledge or consent in limited circumstances whereby we are required to provide Personal Information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstance we may have a legal duty or right to disclose Personal Information without your knowledge or consent. Various government agencies and law enforcement, have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.


Set Scouter does not actively or knowingly collect Personal Information from children or anyone below the age majority in their applicable jurisdiction. We are committed to protecting the privacy of children. If Personal Information has been collected inadvertently from a child, the guardian of the child may contact us for the purpose of deleting this information. If we believe any person under the age of majority in his or her jurisdiction of residence is using the Services we will not process any Personal Information of that person.


We will only use your Personal Information in accordance with this Privacy Policy. If in the course of managing its business operations Set Scouter shares your Personal Information with professional advisors, franchisees, suppliers, any such entities shall be required to comply with privacy guidelines that impose obligations at least commensurate with this Privacy Policy. Set Scouter does not sell or disclose Personal Information to third parties, other than in compliance with this Privacy Policy and as required to satisfy any law, regulation, legal request, to protect its business interests, and to co-operate with any law enforcement investigation or on matters concerning public policy and safety.


We may also collect non-personal information, being information that does not identify an individual. Examples of non-personal information we may collect include, but are not limited to, your web browser version, your operating system or geo-location information. We also may obtain information about which website you have come from or that you visit next after using any Services. Other non-personal information is collected or derived by us in the course of operating the Services. Non-personal information which is provided through your browser, or stored on a "Cookie", occurs when you choose to visit some Services, such as our websites.

We may also generate anonymized data. Anonymized data will not include any information that specifically identifies an individual. We may further generate aggregated data, including, but not limited to, the number of visitors and average time spent on any Services.


We willonly collect Personal Information that is deemed necessary to meet the purpose for which such Personal Information is collected.


We employ reasonable physical, electronic and procedural safeguards that are designed to protect our systems and Personal Information under our control against unauthorized access and use. In accordance with appropriate industry standards in Canada, all safety and security measures are appropriate to the sensitivity level of the information collected. At Set Scouter's sole discretion, our safeguards may be subjected to penetration-testing at scale, and our system may be monitored and validated by third parties. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

We may engage third party external servers as well as other external services, including cloud services, cloud compatible servers, and/or payment processing services, and we do not have any control over such external servers or services.

We have implemented measures to prevent theft and loss, as well as unauthorized access, disclosure, use, modification, transfer, or modification of Personal Information. However, we cannot guarantee that such measures will achieve absolute security for your Personal Information.

You will bear full responsibility for the storage, maintenance, control and protection for all data that is processed or otherwise utilized by our Services that require data input. We bear no responsibility for such data whatsoever.


Our Services may contain links to other websites and services of third parties. While we try to link only to websites and services that share our high standards and respect for privacy, we cannot say for sure if this is the case. As such, Set Scouter Services is not responsible whatsoever for the content of, or the privacy practices employed by, other third party entities, their websites or their services. Any use by you of such links and services is at your sole risk and liability.


We may engage third party service providers to assist with the provision of Services. For example, third party service providers may store Personal Information and other information, may provide Services via their platforms, and if we obtain your credit card information, we may employ third party payment processors receive payment information and process payments. Set Scouter shall not be responsible for the activities of any such third party service providers and such third party service providers may require you to agree and comply with their terms, conditions and policies. You bear all responsibility and liability relating to such term, conditions and policies and your compliance therewith. We further do not bear any responsibility or liability for any Personal Information or other information you provide to such third party service providers.


While we will take steps to protect your Personal Information, Set Scouter cannot guarantee the security of any information you transmit to us. Set Scouter will not be responsible whatsoever for the inadvertent disclosure of your Personal Information or theft of your Personal Information. Consequently, Set Scouter, its affiliates, related companies and arm's length companies and any directors, officers, employees, agents do not provide any representation, warranty or guarantee that your Personal Information will be protected against misuse, loss or modification. We do not accept and do not bear any liability for the security of your, or any other user's, Personal Information.


Each time any Service is utilized by a user, our web server or other tools may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine's TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities relating to the Services and/or webpages linked thereto. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. We may use this non-personal information to optimize the Services.

An IP address is a unique number that can identify a computer or access point. Your web browser will generally send your IP address as you access a website. When you visit some of our Services, your browser automatically provides our computers with your IP address, to which our computers will send the requested information. Each such request is logged by our computers with information that includes the IP address of the computer that requested the page. It is stored by us, as needed, for the purposes described in this Privacy Policy.

Please note that we may use your IP address to display more appropriate and relevant content, based on your geographic area. Aggregate information derived from IP addresses may be used to quantify how many visitors from a particular region visited our site.

We may collect anonymous information as you navigate and/or interact with the Services. We may use anonymous information to operate and improve the Services. We may also use anonymous information to track what visitors to the Services are looking at most frequently so we can recognize and deliver more of the desired features, products, services and Services.

We may collect information pertaining to you from third party sources, including but not limited to, for the purpose of generating your account for our Services. It is your responsibility to review such information in your account to ensure its accuracy.

By accessing and browsing the Services you agree that Set Scouter, or any third party it engages or that assists it, may collect, use and disclose any information collected about you through the Services or that you provide to us through the Services, as described in this Privacy Policy.

Web Beacons: We may use web beacons alone or in conjunction with cookies to compile information about you and your usage of the Services, as well as your interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, we may use web beacons to operate and improve the Services and email communications. We may use information from web beacons in combination with Personal Information about you to provide you with information about us and our Services.

Session IDs: We may use Session IDs to allow us to identify a particular user across multiple web page requests. This Session ID is maintained within your cookie file, where possible. If cookies are not enabled, or if the user's internet browser program does not support cookies then Set Scouter will place the Session ID in the requested web page. This allows the end user to avoid having to continually re-enter certain information such as account name and password for every web page request. This Session ID expires whenever the user closes their internet browser.

Website Tracking & Reporting: Many of our web pages contain special electronic images (called a "single-pixel gif" or "gifs") that allow us to gather only non-Personal Information traffic statistics and other aggregate information about visitors to our sites. Set Scouter (through itself or third parties) uses this technology to collect and accumulate anonymous data that helps us understand and analyze the experience of people visiting our web sites and, along with other information you provide, customize your future visits and improve our Services. For example, we capture data on the type of browser used, operating system software (e.g. Windows 95 vs. 98 or Macintosh), cookie preferences (whether the user has them turned on or off), and search engine keywords (what key words did a visitor use to get to our Site). We also record number of visits, paths taken, and time spent on sites and pages within the Services. Please keep in mind that none of this information is personally identifiable and that we only distribute this information to internal staff.

Banner Ads: The Services may include the use of ad banner partners for the serving and/or targeting of ads, promotions, and other marketing messages. These ads may be provided, in some cases, by a third party ad service provider. The ad service provider may place or utilize their own unique cookie on your browser, and may use non-Personal Information about your visit to our sites, such as the number of times you have viewed the ad. Set Scouter is not responsible for the collection of these cookies and is not responsible for the actions of the ad service providers. Set Scouter does not sponsor, endorse or guarantee any products or services advertised by third parties on its site. These companies may use information (not including your name, address, email address or telephone number) about your visits to the Services and other web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here:

Direct Linking URLs or Hotlinking: In order to provide more relevant advertising and monitor user bandwidth usage (as governed by Set Scouter's Terms of Use), Set Scouter may gather data from the referer logs that identify where and how frequently user images being hosted by Set Scouter are being displayed on third party sites.

The Services may contain links to other sites and may provide forms on behalf of other organizations, including but not limited to third party payment facilities. This Privacy Policy only applies to Personal Information that we collect, use and disclose. We are not responsible or liable for the privacy practices of third parties, including any organizations on the behalf of which we provide forms, links or information, and we strongly recommend that you review a third party's privacy policy before disclosing any Personal Information to the third party.


We may, from time to time, use "cookies" solely for security and authentication purposes. Set Scouter may use cookies to calculate website usage and improve the operation and performance of our Services. Cookies also allow us to set preferences for you so that you may not have to re-enter them the next time you visit any Services.

Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how users access our website so we can develop and improve the design, layout, content and function of the Services.

Cookies are small text small text files that a website saves on your computer or mobile device when you visit the site. They save and retrieve pieces of information about your visit to the website - for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can often give you tailored options based on the information it has stored about you on your last visit. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

On our Services, cookies can be set by us (first party cookies) or by our partners (third party cookies).

We set the following cookies for the purposes set out below:

Cookie Name Purpose
intercom-session* Intercom This cookie is written to help with customer support by keeping track of sessions.
_gcl_au Google Adsense This cookie is written for conversion tracking & marketing optimization purposes.
_hjid Hotjar This cookie is written to help with website statistics.
SID Google Account ID This cookie is written to allow use of Google Single Sign On.
G_ENABLED_IDPS Google Account ID This cookie is written to allow use of Google Single Sign On.
XSRF-TOKEN XSRF-TOKEN This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.
_fbp Facebook This cookie is written for conversion tracking & marketing optimization purposes.

The following major third-party analytics services (among others) may set cookies and have access to your IP address based upon your use of our website:

Cookie Name Purpose
Google Analytics _ga Universal Analytics Tag This is a third party cookie written by Google Universal Analytics which allows us to collect analytics information about your visit. We use this information to improve the website and the experience for our users in general.
Audience Data Capture Enabled
AdWords Conversion Tracking For conversion tracking & marketing optimisation purposes.
Facebook Retargeting pixel For remarketing purposes.
Conversion Tracking For conversion tracking & marketing optimisation purposes.

We cannot provide the names and purposes of the third party cookies as we do not have access to that information, however they are necessary for us to provide our Services. These third parties face serious consequences if they are in breach of applicable privacy laws.

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer's hard drive. However, please be aware that if you do delete and block all cookies parts of our Services will not then work. This is because some of the cookies we use are essential for parts of our Services to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including to see what cookies have been set and how to manage and delete them, visit

If you do not wish to accept cookies from our Services, please leave the Services immediately and then delete and block all cookies from the Services.


While Set Scouter collects the Personal Information that you supply, it does so with the understanding that any such information that you supply is accurate. It is important to us that your Personal Information held by us is accurate and complete. Having accurate information about you enables us to provide you with better products and services. You can help us keep Personal Information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances. We will not be able to provide you with any notices if we do not have accurate contact information for you and we will bear no responsibility for any action or omission as a result of our lack of accurate contact information for you.


The amount of time we will retain Personal Information varies, depending on the Services we have provided and the nature of the Personal Information that we hold. We retain Personal Information for such period of time as is necessary for us to maintain sufficient information so we may respond to any issues that arise at a later date or as is required by law.

When Personal Information is no longer required by us or by law, we will either convert it into an anonymized form or an aggregated non-identifying form, or we will appropriately destroy or erase the Personal Information in a manner that is in accordance with our current policies and procedures.


We recognize that you may have the right to access your Personal Information in accordance with applicable laws. Any access request must be made in writing to:

We may charge a reasonable fee for providing information in response to an access request, and, upon request, we will provide an estimate of any such fee upon receiving a request to access information. We may require a deposit for all or part of the fee.

Where applicable or permitted, we will make the information available within 30 days or provide written notice when we require additional time to respond to a request for access to information.

In some situations, we may not be able to provide access to certain Personal Information as the right to access Personal Information is not absolute. If we do not provide you with the requested information, we will notify you in writing and explain our reason(s) for not fulfilling your request.

If you are unsure whether we have a record containing any of your Personal Information and would like to confirm the same, please send an email indicating all email addresses that you may have given us. We will endeavour to respond to you within 5 business days and correct any errors.

If you decide at any time that you do not want to receive any email materials to which you have subscribed, you may choose to unsubscribe to these emails by following the instructions at the end of the email message. Alternatively, you can contact us by email or by phone. We will endeavour to respond to you within 5 business days.


If you are a registered user, you may review, update, correct, or delete certain Personal Information provided in your registration or account profile by changing your account settings. If your personally identifiable information changes, or if you no longer desire our Service, you may update or delete it by making the change in your account settings, although (in some cases) we may retain copies of your information if required by law, to protect our rights, or if it is not technically reasonably feasible to remove it. For questions about your Personal Information on our Service, please contact We will respond to your inquiry within 5 business days.


You may, at any time, withdraw your consent to Set Scouter's collection, use and disclosure of your Personal Information, subject to reasonable notice and any legal and/or contractual restrictions.

Should you choose to withdraw your consent, Set Scouter may be unable to provide, or continue to provide, the Services that can only be provided if we receive appropriate and required Personal Information.


We request that you do not send us any sensitive data, including but not limited to social security or national identification numbers, information related to racial or ethnic origin, political opinions, religious beliefs, health data, biometrics or genetic, criminal background or trade union membership information, unless we explicitly request such information. In accordance with applicable privacy laws, the sensitivity of data may be determined based upon context, or by other measures. If you do send us sensitive data then you are consenting to its processing in accordance with this Privacy Policy.


Set Scouter will respond to questions and concerns relating to our Personal Information handling practices and this Privacy Policy. Please email such questions to:


Please contact Set Scouter to obtain further information about our policies and procedures, to seek access to Personal Information we may have about you, or if you have any unresolved inquiries or concerns. We will respond to you promptly and try to resolve your concerns. We may need to ask you for Personal Information to verify your identity. We can be contacted at: or call us at 1.888.998.1708


This Privacy Policy is in force and effective as of the date you start to use any Services or you otherwise register or set-up an account with us. Set Scouter reserves the right to change this Privacy Policy, and any of our policies and procedures concerning our practices for handling Personal Information, at any time and without any prior notice. If we have modified or amended our Privacy Policy, we will post the most current version on our website . Any changes that are made to this Privacy Policy will apply to both any Personal Information that we hold prior to the effective date of the amended Privacy Policy and any Personal Information that we collect on or after such effective date.

Notwithstanding the foregoing, we may undertake reasonable efforts to provide advance notice when the Privacy Policy is to be amended to users of the Services who have active accounts at the time of the amendment, you should review this Privacy Policy and all policies regularly to make sure that you are aware of any changes. Your access to use of the Services on and after the date on which we post the revised terms constitutes your acceptance of the Privacy Policy as revised as well as of any revised policies.


The successors and assigns of Set Scouter may collect, use and disclose your Personal Information for substantially similar purposes as described in this Privacy Policy.

© Set Scouter Inc., 2021.

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